It can only be used once on each new bike purchase. The 30 Day Bike Exchangeis completely separate from our 30 day returns policy and applies to new and unused bikes. Worn brakes and tyres are understandable and we’ll factor this into any exchange. If you’re not happy with your new bike for any reason, please contact us and we can arrange a convenient time bring it back into store and exchange it – so long as it’s clean and isn’t broken – by this we mean things like buckled wheels, crash damage, broken components, cracked frames etc. If you are unhappy with the bike you can return a new bike within 30 days and swap it for a different one. The 30 Day bike exchange allows you to buy a bike with confidence.
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